In recent months there has been a lot of stories in the media, about some very sophisticated technologies that contact centres are deploying to help them identify and authenticate customers, quicker and with more accuracy. However, one increasingly problematic issue that is being overlooked is the requirement for agents making outbound calls to be able..
Replace Hard-tokens and Passwords with 1.5 Factor Authentication (1.5FA), 2FA and 3FA BRACKNELL, UK, 24th October 2016 – Authlogics has today announced the launch of its multi-factor authentication platform for retail banks. Authlogics for Retail Banking enables banks to provide customers with highly secure, convenient and consistent authentication for accessing online, mobile and telephone banking..
In his latest video blog, Kamber Devjianie, Global Account Manager at Authlogics reveals the hidden costs of password based authentication, from the impact on the IT helpdesk to the customer experience.
