Authlogics can significantly reduce your IT support costs and maintain lower password security expenses.
Just enter the number of users to discover your ROI.
Based on password reset calls costing approximately $70 USD and users requesting on average 2 password resets per year.
Being locked out of an account and requiring a password reset can be time-consuming for the end-user and costly for the company. Up to 50% of helpdesk calls are password-related and at an average cost of $70 per call.
Confirming identities is also challenging for both the employee and the company. How can you be sure it is your helpdesk calling? How can your helpdesk be sure they are speaking to the actual end-user?
Empower the end-user to manage their own accounts and solve the identity problem over the phone with Two-Way ID.
Empowering the end-user to manage their own accounts allows the helpdesk to focus on main IT infrastructure problem-solving. The Authlogics User Self-Service Portal reduces the helpdesk burden and allows users to reset their own AD password and enrol and manage MFA devices.
Establishing trust when contacting customers can cause concern for both parties.
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