Solve phone identity problems and cut call times

Have you ever received a phone call from somebody claiming to be from your bank or utility company? They say they can’t tell you anything until you give them answers to some security questions. How are you supposed to know if this is a legitimate phone call or just another social engineering scam to find out your personal information? Most of the time it is almost impossible to tell the difference before it is too late.

The problem continues when you need to call your bank or utility company. You know who you are calling at least as you dialled the number, but they don’t know who you are. You end up being asked a series of silly questions, like your mother’s maiden name, to which the answers are probably on your Facebook profile; or they ask you for a password you setup 5 years ago and have no idea what it is. Either way, once you eventually “get through security” a long time has passed and it all could have been avoided.

Two-Way ID is a standard feature of the Authlogics Authentication Server which leverages PINgrid. It is available to all customers at no extra cost.

Improved Authentication

Leverage 2 Factor Authentication over the phone so both parties know with confidence who they are actually talking to. This increased security is vitally important given the commonplace phishing attacks and cyber scams.

Built-in Security

During the Two-Way ID process with PINgrid the customer’s secret pattern is never given away. The help desk agent does not have any access to it and neither does anybody listening in on the call.

Cost Reduction

A lot of time is needlessly spent by both customers and help desk staff confirming identity. These processes are slow, flawed and not cost effective. Authlogics Two-Way ID with PINgrid dramatically reduces overheads associated with identity verification.

How Two-Way ID works

Jane from Acme Bank needs to call a customer, Bob, to discuss something on his account. With Two-Way ID, the phone call would go something like this…

Bob receives a phone call from the bank so he opens up his Mobile Banking App to view his PINgrid. On Jane’s system she can see only the top line of the PINgrid which is on Bob’s phone. Jane reads out these numbers to Bob who checks them on his phone and if they are correct. If they match, Bob will know for certain that Jane is indeed a person calling from his bank.

Now that Bob trusts Jane, Jane can ask Bob for his PINgrid code which is easy since Bob is already looking at a grid. Bob recalls his pattern in his head, looks at the grid and reads the One Time Code to Jane. Jane simply enters this code into her system and if the system accepts this code as being correct, Jane can be sure that Bob is indeed Bob.

This simple process takes a few seconds, not a few minutes, and means that Bob isn’t frustrated and Jane can get through many more calls in her day all while maintaining a very high level of security.

Two-Way ID